1st Line Helpdesk Team Engineer
Employer:Museum of London
Reference:ISMoL9-2
Salary:£19,212 – £21,504 p.a. (inc London weighting) plus Final Salary Pension Scheme
Hours:35 hours per week
Working pattern:Full Time, Permanent position
Location:150 London Wall London EC2Y 5HN
Closing date:19/01/2009 17:00 PM
The Museum of London is one of Europe’s largest urban history museums and our staff are passionate about what they do. We employ a wide range of people in jobs as diverse as the team we are trying to build.
The Museum of London is looking for a talented, motivated and driven 1st Line Helpdesk Engineer, to work alongside three existing 3rd line roles and under the Computer Services Manager. You will be responsible for managing the day to day IT problems encountered by our c.400 users throughout the Museum of London on any of its three sites at London Wall, West India Quay or Eagle Wharf Road. You will be responsible for logging all calls to the group’s helpdesk system, and be expected to diagnose and prioritise those calls on the basis of their severity and close as many as possible. You will escalate any calls that require it and also be responsible for liaising with the user to that effect. You will attend to PCs, Servers, peripheral devices and network equipment on the three sites.
The successful candidate must have recent substantial experience in an IT/Helpdesk/user support role. You must also have experience of supporting Windows 2000/2003 Server, Windows 2000/XP Professional, the Microsoft Office suite, and MS Exchange Server 2000/2003. You will need a flexible approach to working hours and on occasion will be asked to provide on call and weekend cover. You will also be responsible for all areas of IT procurement.
Experience of McAfee Anti-Virus software management, Altiris Client Management suite, Veritas Backup Exec, Oracle RDBMS and SQL Server is desirable as is experience of supporting a joint PC/MAC based environment and knowledge of Exchequer and ArcGIS. Having any qualifications such as MCP, A+ or N+ would also be looked at favourably.
Application forms and further details can be found at www.museumoflondon.org.uk/jobs. Alternatively, please send a stamped self-addressed A4 envelope to Museum of London, 150 London Wall, London, EC2Y 5HN, marked for the attention of HR, quoting reference number ISMoL9-2
The closing date for applications is Monday 19th January 2009 at 5pm. Interviews will be held in the week commencing Monday 2nd February 2009.
Equal Opportunities
Only with a wide range of backgrounds, experiences, perspectives and cultures can we bring London's diverse histories to life and truly reflect the city and its people today. As a member of the Employers' Forum on Disability, we encourage applications from applicants with disabilities and will interview all who meet the minimum criteria for a job vacancy.
