ICT Support Engineer

Career Graded Post: Starting Salary £14,492 – £18,907 (pay award pending)

An opportunity has arisen within Blaby District Council’s busy ICT support department, for a Support Engineer. This post is being offered as a career grade post, which will give the opportunity to progress through salary grades based on experience and aptitude.

We require an ICT Support Engineer to assist with the day-to-day running of the ICT infrastructure operated by the Council from the Narborough offices. You will work as part of a technical support team delivering a quality service to the Council’s Service units using a variety of hardware and software products.

Initially the Main Activities will include:

• Install, configure, maintain Windows 2000/2003 and Linux/Unix Servers
• Install configure, maintain Windows XP workstation and Thin Clients
• Assist with the management of the Council’s Citrix servers
• Assist with the management of the Council’s Back Office server infrastructure
• Perform upgrades of operating systems, databases and other products
• Perform upgrades and provide support for service units business applications
• Assist with the management of the Council’s databases and database servers
• Develop scripts/programs to support the council’s business as required
• Assist with the management of the Councils Data/Voice networks
• Provide cover as required to the ICT service desk
• Provide cover to support day-today operational requirements
• Resolve incidents affecting the operation/availability of systems
• Monitor vendors’ release notes and plan necessary upgrades and patches as required

Other Features of the job
• Willing to work out-of-hours occasionally
• Travel to other local offices may be required

Experience/Qualifications
• Experience of windows XP, 2000, 2003, Linux/Unix
• Knowledge of ICT Service desk procedures
• Ability to resolve common desktop hardware and software problems
• Minimum of 8 months experience of supporting desktop software
• Recent experience of ICT service desk operations, providing first point of contact
• Recent experience of working within an ICT support team

Closing date: Midday on 17th September 2008
Interview date: w/c 6th October 2008