Permanent Job Title: Lead 3rd Line Support Analyst.

Reference: 5777
Closing Date: 20th February 2012
Department: 932 – ICT
Location: Long Lane – London Bridge, London
Salary: £47,940 – £55,000 per annum plus contributory pension and benefits
Job Type: Full time
Number of Vacancies: 2
Hours: 35

About Us…

The Hyde group is already one of the UK’s leading providers of social housing with 46,000 homes across London, the Southern Home Counties and the East region with good performance indicators, financial strength and growth plans. Our ambitious change programme is aiming for us to be in the top 10% for service excellence. It’s a hugely exciting move that has brought with it a number of high profile job opportunities.

About the Position…Lead 3rd Line Support Analyst

Reporting to Infrastructure Management, you will manage a small team of analysts providing 3rd line support for the group’s ICT infrastructure and resource for projects. The role will be ‘hands-on’ and require you to be an escalation point for technical issues and act in a lead capacity on project based work. As part of the newly formed ICT Support function, your role is vital to delivering a high quality and consistent service to our internal customers.

About You…

The department will be run based on ITIL principles and you must be able to demonstrate

• Proven, expert knowledge of technologies used by the group e.g. VMWare, Citrix, Sharepoint, Microsoft products, Active directory.
• Experience of managing and motivating a team
• An enthusiasm for delivering excellent customer service and a keenness for sharing knowledge with others
• The ability to work effectively with all technical and applications support staff to ensure a joined up approach to support, projects and incident management
• The ability to design and implement procedures/systems using best practice methods
• A track record of consistently delivering service to published SLA’s.

Application and Interview Process…

Once you’re happy that you have got what it takes, to apply, please click on the “apply” button.

First Interviews will be held during week beginning 5th March and if you impress us there you will be invited to an all-day assessment centre on 20th March.

Please visit the Hyde Group website, www.hyde-housing.co.uk

All the best with your application.