Employer:General Dental Council
Reference:N/A
Salary:£35k + excellent benefits
Hours:
Working pattern:Full Time, Permanent position
Location:London W1
Closing date:19/09/2008 23:30 PM
Our teeth are important. That’s why the GDC works tirelessly to ensure the highest standards, in terms of practice, in terms of service and in terms of education. Right now, we’re looking to develop our Annual Retention Fee team into a wider Process Improvement team, so there’s never been a more exciting time for a highly organised, analytical thinker to join us.
Your role will focus on helping to prepare, coordinate and manage the twice-yearly retention fee collection from our existing registrants, while ensuring a positive customer experience. In addition, you’ll also take on other improvement projects which will cover everything from system set up and testing of websites through to internal processes and external suppliers’ evaluation. We’ll also look to you to answer and resolve complex phone, written and email queries from fee payers and other GDC teams.
Educated to degree level, you’ll combine experience in either a fee collection or payment systems environment, with a particular focus on e-payments. This may have been gained in a credit control department or similar payment processing team. The ability to analyse and extract information from databases while multi-tasking across a range of projects and impressive problem solving skills will also be key, as will a high degree of numeracy and literacy and excellent customer service and interpersonal skills.
In return for your hard work, you can look forward to a package of flexible benefits and all the support you need to progress within our forward looking organisation.
