This post involves the maintenance of over 16,000 customer accounts relating to the Council’s Garden Waste Collection Service. You will maintain and input direct debit agreements as well as processing BACS files and submissions. The post will liaise with the Council’s Cleansing Service, plus the in-house Customer Contact Centre and Customer Service Centre. In addition, you will be in contact with banks and building societies as well as dealing with customers by telephone, letter and e-mail.
Applicants must have experience of computerised accounting systems, strong keyboard and personal computer skills plus the ability to communicate effectively with internal and external customers by telephone and in writing. They should also be able to work as part of a team and prioritise their workload to achieve deadlines whilst maintaining accuracy.
This job deals with confidential information and it is essential that the person appointed is aware of the need to protect this information.
Equal Opportunities
We base selection on job related criteria. Diasabled people and ethnic minorities are particularly welcome to apply as they are under-represented in the Council. Disabled people who meet the essential criteria will be interviewed.
Charnwood is one of the top ten Borough Council's by size in the country and has a population in excess of 150,000. The Borough is strategically situated between Leicester, Nottingham and Derby with excellent transport links by road, rail and air.
